General terms and sales conditions
ORIGIN OF CONTRACT
Any order implies unreserved acceptance of the present terms notwithstanding any conditions of purchase and annotations of the buyer.
Any quotation is valid for ONE month. After this time ECD is no longer required to execute the order on the same terms.
All orders will be accepted subject to the following conditions: receipt by the customer of a receipt issued by ECD, acceptance of payment terms, full payment or payment of the deposit as stated
All our prices are net, ex Colombes (92) and Le Havre (76)
These prices may be changed during the year given the commodity price and foreign currency fluctuations and do not constitute a commitment on our part.
Online sale: After confirmation and order validation, ECD is committed to deliver to its carrier, all standard non customized products ordered by the purchaser within a maximum period of 2 working days. Depending on the choice of the buyer and the weight / volume of the goods ordered, delivery is made by carrier or by Colissimo within two to three working days.
Classic sale: Our delivery times are indicative and not binding. In any case, we would not incur late penalties. Cancellation of an order to delay would not be accepted after a period of 3 weeks after delivery of notice by registered letter.
For printing, the delivery time is calculated from the acceptance of printing proof without reservation.
Online sale of printing: the deadline is specified on the acknowledgment of order.
When technical information or data variables are necessary for the execution of the order by ECD, the customer undertakes to deliver within the time limit specified in quotes. In case of non respect of this period, ECD can not be held responsible for delays.
All invoices are payable within 30 days net for customers with open account, subject to approval by our Credit Insurance. New customers must pay with order or a deposit of 50% balance by check or 30 days. Any eventual disposal must receive prior agreement of ECD.
Orders for personalized printed items implies the payment of a deposit stipulated in the quote.
Any delay in payment will result in full billing of interest at the legal rate increased with three points, and the immediate payment of the outstanding sums.
Online sale: Orders confirmed and formed on the web site www.ecd.fr are payable to the order by credit card in a secure environment VISA, MASTER CARD or Paypal. The order is valid only when the bank or financial institution has agreed. If it is denied, the command is simply canceled.
In the event of deliveries outside mainland France, the customer agrees to pay all taxes due to the importation of goods, customs duty, value added tax and other taxes payable under the laws of the receiving country.
Online sale: RIGHT OF WITHDRAWAL
The buyer has 7 days (after receiving the items) to form an opinion. In case of request for an exchange or refund, (the) item(s) must be returned as new in its (their) original packaging, with all accessories, manuals and documentation to the following address
14, rue de Mantes
In case of exercising the right of withdrawal, ECD is obliged to reimburse the sums paid by the customer at no charge, except for return shipping costs. The refund is made within 15 days.
CANCELLATION OF ORDER
No cancellation is accepted after delivery of goods.
SHIPPING AND DELIVERY
Our supplies and goods always travel at the risk of the recipient who shall check the items and make the usual reservations with the carrier within 48 hours to confirm by registered letter to the carrier with a copy to EDC.
Out of taxes prices indicated on the site www.ecd.fr do not include shipping. That is added when the order is complete according to the formula chosen by the buyer.
If for reasons of availability, an order is delivered to the client in several times, it only pays for one delivery. If the customer wishes 2 separate places of delivery, he should place 2 orders including delivery fees
ECD guarantees material design against defects for a period of one year from the date of shipment of the equipment. The warranty is void in case of abnormal use of the material or damage or injury from a case of force majeure. Supplies and cutting tools are not covered by the warranty.
The warranty is strictly limited to the replacement of parts that the customer has previously sent at his expense and ECD have been found faulty after analysis by ECD.
To be valid, claims must be sent to us within 8 days of receipt of goods by registered letter with acknowledgment of receipt.
In case of delay, damage, loss or missing, the recipient is the sole authority to make claims against the carrier which are to confirm within 48 hours by registered letter with acknowledgment of receipt
RETURN OF GOODS
* MANUFACTURING SPECIAL: no goods will be taken back, or exchanged.
* STANDARD ARTICLE: ECD may accept the return of goods subject to express terms below:
* goods must be strictly standard to the exclusion of any goods manufactured specifically for the customer.
* postage and return charges shall be borne by the customer.
* return request must be formulated by the client before forwarding.
* After receipt and acceptance of returned goods by customer, ECD will isue a credit note of the value of the goods with deduction of a fee of 25 € restocking fee excluding costs transport.
Order for printing will be executed after signing by the customer a "PRINTING PROOF". The models produced by ECD remain the property of ECD, even if they are billed.
ECD reserves the right to reproduce on commercial documents the illustrations of the products made by it for reference, unless otherwise written
CODE OF PRACTICE (MANUFACTURING TOLERANCES)
Regarding the manufacturing of custom and special cards, we can deliver and charge pro rata up to 5% more or less than the quantity ordered without our customers to exercise any claim. The price charged is proportional to the quantity actually delivered.
RETENTION OF TITLE
We reserve ownership of the goods until full payment (Law 80-335 of 12-05-1980). The buyer assumes responsibility for the merchandise from the date of delivery due to theft or destruction
Fulfilling information collected for purposes of online selling is required, this information is essential for the processing and delivery of orders, preparing invoices and warranty contracts. The lack of information leads to the non-validation of the order. According to the Data Protection Act the processing of personal information about customers has been declared to the National Commission for Informatics and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, he can exercise with ECD. EDC agrees not to disclose the details of its customers to third.
Only the Commercial Court of Nanterre has jurisdiction in any dispute, notwithstanding the terms of purchase of the customer, even if appeal or multiple defendants, summary proceedings or application.
Only the French law is applicable.
E.C.D Limited Liability Company with a capital of 123.484 €uros - RCS Nanterre 349 606 624 - APE 514 S
Regsitered Office : 14, rue de Mantes 92700 COLOMBES – FRANCE